Cookie Policy

How we use cookies and similar technologies in the AxisVoice platform.

Last updated: January 29, 2026

Application Platform Notice

This Cookie Policy applies to the AxisVoice application platform (app.axisvoice.com). Unlike our marketing website, this application requires cookies to function. By creating an account and accepting our Terms of Service, you consent to our use of strictly necessary and functional cookies as described below.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website or use a web application. They are widely used to make websites and applications work more efficiently, to keep you logged in, and to remember your preferences.

We also use similar technologies such as local storage and session storage, which function similarly to cookies but are stored differently in your browser.

2. Why We Need Cookies

As a secure business application, AxisVoice requires certain cookies to function properly. Without these cookies, you would not be able to:

✓Log in and stay authenticated during your session
✓Access your organisation's data securely
✓Switch between multiple organisations or locations
✓Maintain your preferences and settings
✓Use real-time features like call notifications

Consent via Terms of Service: By creating an account and agreeing to our Terms of Service, you consent to our use of strictly necessary and functional cookies as described in this policy. These cookies are essential for the service to operate.

3. Types of Cookies We Use

Strictly Necessary Cookies

Always Active

These cookies are essential for the application to function. They cannot be disabled. They are set in response to your actions such as logging in, selecting an organisation, or setting your preferences.

Cookie	Purpose	Provider	Duration
__clerk_*	Authentication session and security tokens	Clerk	Session / 7 days
__session	Maintains your login state	Clerk	Session
sb-*-auth-token	Database authentication and real-time subscriptions	Supabase	Session
current_org_id	Remembers your selected organisation	AxisVoice	30 days
current_location_id	Remembers your selected location	AxisVoice	30 days

Analytics Cookies

EU-Hosted

We use PostHog for product analytics to understand how users interact with our platform, identify issues, and improve the user experience. PostHog is hosted in the European Union (Germany) for GDPR compliance.

Cookie	Purpose	Provider	Duration
ph_*	Anonymous user identification for analytics	PostHog (EU)	1 year
distinct_id	Session tracking for usage analytics	PostHog (EU)	1 year

Analytics data is used to improve the platform and is not shared with third parties for advertising purposes.

Marketing Cookies

We do not use marketing or advertising cookies on the AxisVoice application platform. We do not serve advertisements or track you for advertising purposes.

4. Third-Party Services

We use the following third-party services that may set cookies:

Clerk

User authentication and session management

Supabase

Database authentication and real-time features

PostHog

Product analytics (EU-hosted)

Vercel

Application hosting and performance

For a complete list of our sub-processors, see our Trust Center.

5. Managing Cookies

Via Your Browser

Most browsers allow you to manage cookies through their settings. You can typically:

•View and delete cookies
•Block third-party cookies
•Clear cookies when you close your browser

Warning: Blocking or deleting cookies may prevent you from using the AxisVoice application. Strictly necessary cookies are required for login and core functionality. If you block these cookies, you will not be able to access your account.

Logging Out

When you log out of AxisVoice, your session cookies are cleared. Organisation and location preference cookies (30-day duration) will remain to restore your last selection on your next login, but you can clear these via your browser settings.

6. Do Not Track & Global Privacy Control

We respect Do Not Track (DNT) browser signals and Global Privacy Control (GPC) signals where required by applicable law. However, because we do not use marketing or advertising cookies, these signals primarily affect analytics tracking.

Strictly necessary cookies required for application functionality are not affected by DNT or GPC signals, as they are essential for the service to operate.

7. Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. For material changes affecting your rights, we will notify registered users via email.

8. Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Email: privacy@axisvoice.com

Postal Address:
Axisco Limited t/a AxisVoice
Barnacoille, Kilmacanogue, Co. Wicklow, A98H009, Ireland

For more information about how we handle your personal data, please see our Privacy Policy.