Terms of Service

2.1 AI Voice Receptionist Platform

AxisVoice provides an AI-powered voice receptionist platform that handles inbound telephone calls for your business. Our Services include:

2.2 Service Availability

Subject to the terms of this Agreement, we grant you a non-exclusive, non-transferable, limited right to access and use the Services during the Subscription Period for your internal business purposes. The Services are provided on an "as available" basis, subject to our Service Level commitments set out in Section 9.

2.3 Service Modifications

We may update, modify, or enhance the Services from time to time to improve functionality, security, or compliance. We will endeavour to notify you of material changes that may affect your use of the Services. Continued use after such changes constitutes acceptance.

3.1 Account Registration

To use the Services, you must create an account. You represent that all information provided during registration is accurate and that you will keep it up to date. You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.

3.2 Authorised Users

You may permit Authorised Users to access the Services under your subscription. You are responsible for:

• •Ensuring each Authorised User has a unique login and does not share credentials
• •All activities conducted under your account and those of your Authorised Users
• •Ensuring Authorised Users comply with these Terms
• •Promptly notifying us if any credentials are compromised

3.3 Account Security

You are responsible for maintaining the confidentiality and security of your account credentials. We are not liable for any loss or damage arising from your failure to protect your login information. Authentication is provided through our third-party identity provider (Clerk).

4.1 Ownership

You retain all rights, title, and interest in and to your Customer Data. We do not claim ownership of Customer Data. You grant us a limited licence to process Customer Data solely to provide the Services.

4.2 Your Responsibilities

You are solely responsible for:

• •The accuracy, quality, and legality of Customer Data
• •Obtaining all necessary consents from data subjects (including callers) before their data is processed
• •Ensuring you have the legal right to process the data you input into the Services
• •Backing up your own copies of critical Customer Data

4.3 Data Recovery

In the event of data loss caused by us, our sole obligation is to use commercially reasonable efforts to restore Customer Data from the most recent backup. We maintain nightly encrypted backups with a 28-day rotation. We are not responsible for data loss caused by your actions, your Authorised Users, or third parties acting on your behalf.

4.4 Data Export

You may export your Customer Data at any time during your subscription using the export features available in the dashboard or by contacting support. Upon termination, we will provide a reasonable period (typically 30 days) to export your data before deletion.

5.1 Nature of AI Services

Our Services utilize Artificial Intelligence technologies, including Large Language Models (LLMs) and voice synthesis. You acknowledge and agree that:

5.2 AI Training

5.3 AI Disclosure

Callers interacting with your AxisVoice AI agent should be informed they are speaking with an AI system. We recommend configuring your agent's greeting to include this disclosure. In certain jurisdictions, such disclosure may be legally required.

6.1 Call Recording

The Services include the capability to record voice calls and generate transcripts. By default, calls are recorded to enable transcription, AI summarisation, and quality review. You may configure recording settings in your dashboard.

6.3 Automated Announcements

We strongly recommend enabling automated announcements at the start of each call disclosing that (a) the call is being recorded and (b) the caller is speaking with an AI assistant. This can be configured in your agent settings.

6.4 Third-Party Vendors

We use third-party sub-processors to provide the Services, including telephony providers (Twilio) and AI providers. A list of our sub-processors is available at axisvoice.com/trust/subprocessors. You agree to our use of these sub-processors subject to our Data Processing Addendum.

7.1 General Conduct

You agree to use the Services only for lawful purposes and in accordance with this Agreement. Any use that disrupts the integrity of our systems or our sub-processors' systems is strictly prohibited and may result in immediate termination.

7.3 Enforcement

We reserve the right to investigate suspected violations and may suspend or terminate your access without notice if we determine, in our sole discretion, that you have violated this Acceptable Use Policy. We may also report violations to appropriate law enforcement authorities.

8.1 Fees & Billing

Current pricing is available at /pricing. By subscribing to a paid plan, you agree to pay all applicable Fees. Payments are processed through Stripe. You authorise us to charge your payment method for all Fees incurred.

8.2 Subscription Periods

• •Subscriptions are billed in advance on a monthly or annual basis, as selected
• •Usage-based charges (e.g., call minutes overage) are billed in arrears
• •Subscriptions automatically renew unless cancelled before the renewal date
• •Annual subscriptions may be cancelled but are non-refundable for the remaining term

8.3 Late Payment

If automatic payment fails, we will issue an invoice with a 14-day due date. If payment is not received, we may suspend access to the Services. Interest on overdue amounts may accrue at 5% per annum or the maximum rate permitted by law, whichever is lower. You are responsible for any collection costs incurred.

8.4 Taxes

All Fees are exclusive of taxes. You are responsible for paying all applicable taxes (VAT, sales tax, etc.) unless you provide a valid exemption certificate. Our prices include Irish VAT for EU customers where applicable.

8.5 Price Changes

We may change our pricing with 30 days' notice. Price changes will apply to the next Subscription Period after the notice period. Continued use after a price change constitutes acceptance.

9.1 Uptime Commitment

We target 99.5% monthly uptime for the core Services, excluding:

• •Scheduled maintenance (not exceeding 6 hours per month, typically during off-peak hours)
• •Force majeure events beyond our reasonable control
• •Issues caused by your systems, internet connectivity, or third-party services you integrate
• •Suspension due to non-payment or breach of these Terms

9.2 Support

Business hours: Monday–Friday, 9:00–18:00 IST (Ireland), excluding Irish public holidays.

9.3 No Warranty of Uninterrupted Service

While we strive to provide reliable Services, we do not warrant that the Services will be uninterrupted, timely, secure, or error-free. Internet and telephony services involve inherent risks beyond our control.

10.1 Our Intellectual Property

All rights, title, and interest in and to the Services, including the platform, software, algorithms, user interface, documentation, and all related intellectual property, remain the exclusive property of AxisVoice and our licensors. Nothing in this Agreement grants you any rights other than the limited licence to use the Services as expressly set out herein.

10.2 Your Content

You retain all rights to your Customer Data and any content you provide. By using the Services, you grant us a limited, non-exclusive licence to process your content solely to provide the Services.

10.3 AI-Generated Content

AI-generated outputs (summaries, transcripts, suggestions) are derived from your inputs and our AI systems. You may use such outputs for your internal business purposes. We retain ownership of the underlying AI models, algorithms, and technology.

10.4 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free licence to use and incorporate such feedback without any obligation to compensate you.

10.5 Marketing Use

Unless you notify us otherwise in writing, you grant us permission to identify you as a customer and use your company name and logo in our marketing materials. You may revoke this permission with 30 days' written notice.

11.1 Obligations

• •Use confidential information only for purposes of this Agreement
• •Protect confidential information with at least the same care as your own confidential information
• •Limit access to those who need to know and who are bound by confidentiality obligations
• •Not disclose confidential information to third parties without prior written consent

11.2 Exceptions

Confidentiality obligations do not apply to information that: (a) becomes publicly available through no fault of the receiving party; (b) was rightfully known before receipt; (c) is independently developed; or (d) is required to be disclosed by law (with reasonable advance notice where permitted).

12.1 Roles

Where you use the Services to process Personal Data of your callers or other data subjects, you are the Data Controller and AxisVoice is the Data Processor. We process such data only on your instructions and in accordance with applicable data protection law.

12.2 Data Processing Addendum (DPA)

For enterprise customers, our Data Processing Addendum governs our processing of Personal Data on your behalf and incorporates Standard Contractual Clauses (SCCs) approved by the European Commission for international transfers. Contact us to request a signed DPA.

12.3 Security Measures

We implement appropriate technical and organisational measures to protect Customer Data, including:

• ✓Encryption in transit (TLS 1.2+) and at rest (AES-256)
• ✓Access controls and role-based permissions
• ✓Regular security assessments and penetration testing
• ✓Incident response procedures

12.4 Breach Notification

We will notify you without undue delay (and within 72 hours where feasible) upon becoming aware of a personal data breach affecting Customer Data, and will cooperate with your notification obligations.

12.5 HIPAA Disclaimer

Unless otherwise expressly agreed in writing, AxisVoice does not act as a "Business Associate" as defined under HIPAA and disclaims any such obligations. Do not use the Services to process Protected Health Information (PHI) without a separate BAA.

14.1 Our Warranties

We warrant that: (a) we have the right to provide the Services; (b) the Services will be provided with reasonable skill and care; and (c) the Services will materially conform to their published documentation.

15.2 Liability Cap

Our total aggregate liability under or in connection with this Agreement shall not exceed the greater of:

• •The Fees paid by you in the 12 months preceding the claim, or
• •One hundred euro (€100)

15.3 Exceptions

The limitations in this section do not apply to: (a) your payment obligations; (b) your breach of the Acceptable Use Policy; (c) your indemnification obligations; (d) wilful misconduct or gross negligence; or (e) liability that cannot be limited by law.

15.4 Basis of Bargain

The limitations and exclusions in this section reflect the allocation of risk between the parties and are an essential basis of the bargain. The Services would not be provided without these limitations.

16.1 Your Indemnification

You agree to indemnify, defend, and hold harmless AxisVoice, its officers, directors, employees, and agents from any third-party claims, damages, costs, and expenses (including reasonable legal fees) arising from:

• •Your use or misuse of the Services
• •Your Customer Data or any content you provide
• •Your violation of these Terms or the Acceptable Use Policy
• •Your violation of applicable laws, including telemarketing, consent, and data protection laws
• •Claims by callers or other third parties arising from your use of the Services

16.2 Our Indemnification

We will defend you against third-party claims that the Services infringe any valid patent, copyright, or other intellectual property right, and will pay any damages finally awarded against you (or settlement amounts we approve), provided that: (a) you promptly notify us; (b) you give us sole control of the defence; and (c) you cooperate reasonably.

This indemnity does not apply to claims arising from: (a) modifications you make; (b) your combination of the Services with third-party products; (c) your use in breach of this Agreement; or (d) use of an outdated version where a newer version would have avoided the claim.

17.1 Term

This Agreement commences on the Effective Date and continues until terminated. Paid subscriptions renew automatically for successive periods unless cancelled before renewal.

17.2 Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current Subscription Period. Annual subscriptions may be cancelled but are non-refundable for the remaining term unless required by law.

17.3 Termination by Us

We may terminate or suspend your access:

• •Immediately if you breach the Acceptable Use Policy or pose a security risk
• •Upon 30 days' notice if you breach any other material term and fail to cure within that period
• •Upon 30 days' notice for any reason (we will provide a pro-rata refund of prepaid Fees)
• •Immediately if you become insolvent, enter administration, or cease trading

17.4 Effect of Termination

Upon termination:

• •Your right to access the Services ceases immediately
• •We will provide a reasonable period (typically 30 days) to export your Customer Data
• •After the export period, we may delete your Customer Data
• •Accrued rights and obligations (including payment obligations) survive termination
• •Sections on Confidentiality, IP Rights, Liability, Indemnification, and General Provisions survive